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Etiquette and Protocol intelligence are two must-haves in your cache of professional tools.  Today's fiercely competitive business arenas require a working knowledge of polite and respectful behavior, as well as training in cultural awareness. 

Recent studies have proven that your interpersonal skills are at least as important as your technical skills.  Even so, one of the most often committed blunders in business is overlooking the need for professional etiquette training!  We certainly would not drive our nation's highways and byways without a driver's license and knowledge of the rules of the road.  Yet many of us behave with no regard to the guidelines and rules of correct behavior in society.  Ignoring the need for this training perpetuates misunderstandings and rude behavior. 

The lack of civility causes companies worldwide billions in lost revenue every year.  By refining your image and increasing your knowledge and understanding of civility in society you pave the way for successful business relationships to develop daily.

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